Last updated: [25/01/2026]

This Return & Refund Policy (the “Policy”) applies to all products (the “Products”) sold by TAPPRO Construction Company Limited (the “Company”) through this online shop / e-shop (the “Website”). By placing an order and/or making payment, you acknowledge that you have read, understood and agreed to be bound by this Policy.

1.⁠ ⁠Delivery, Courier Arrangement & Risk Transfer (Important)

1.1 Orders are generally shipped via SF Express or other third-party logistics providers (collectively, the “Carrier”) to the address, SF locker / pick-up point designated by the customer.

1.2 Risk of loss and/or damage in transit (including but not limited to delay, loss, misdelivery, damage, moisture, compression, breakage or any other shipping incident) passes to the customer once the parcel is handed over to the Carrier and shipment is recorded as dispatched in the Carrier’s system.

1.3 Any loss, damage, delay or dispute arising from the Carrier and/or shipping process is not the Company’s responsibility and no refund or compensation will be provided. Customers shall pursue claims directly with the Carrier.

1.4 Any change of delivery date/address, re-delivery, re-routing or special arrangement requested by the customer shall be at the customer’s own cost and risk, with no refund or compensation by the Company.

2.⁠ ⁠Shipping Fees & Charges

2.1 All shipping fees and any surcharges (including remote area fees, door-to-door surcharges, overweight/oversize fees, re-delivery fees, storage charges, etc.) shall be borne by the customer.

2.2 Any shipping fee estimate provided by the Company is for reference only. Final charges shall be subject to the Carrier’s actual billing.

2.3 In the event of any discrepancy between estimated and actual shipping charges, the Company shall not be liable, and the customer shall not cancel the order, request a refund, or refuse delivery on such basis.

2.4 If a parcel is refused or not collected within the Carrier’s specified time and is returned, disposed of or incurs additional charges, all related costs shall be borne by the customer. The Company may charge re-shipping and/or administrative fees where applicable.

3.⁠ ⁠Refunds (Generally No Refunds)

3.1 No refunds will be issued unless expressly stated in this Policy.

3.2 The Company will not refund or compensate for:

(a) any shipping fees and surcharges;

(b) issues arising from improper use/application/installation, improper storage, failure to follow product instructions, third-party workmanship, normal wear and tear, or environmental factors;

(c) non-defect reasons such as change of mind, ordering the wrong item, “not suitable”, change of project plan, or “not as expected”.

4.⁠ ⁠Product Issues: Replacement Only (No Refund)

4.1 If a Product is found to have a quality issue under normal and reasonable use, and the Company determines that the issue is not caused by misuse, negligence or deliberate damage, the Company may, at its discretion, offer a one-for-one replacement of the same model (no refunds).

4.2 Replacement requests must satisfy all of the following:

(a) request must be made within 7 days from the delivery date;

(b) Product must be returned (if requested) with complete packaging, labels, batch/Lot No. (if any), accessories, and must not be abused, damaged or improperly used;

(c) customer must provide clear photos/videos and order details for preliminary assessment;

(d) the Company may require the Product to be returned for inspection/verification.

4.3 If the Company’s inspection indicates the issue is not a product defect, or is caused by misuse/improper application/non-compliance with instructions/improper storage/workmanship/environmental factors, the request will be rejected and no replacement or refund will be provided.

4.4 Unless otherwise agreed by the Company in writing, all return shipping and re-shipping costs for replacement shall be borne by the customer.

5.⁠ ⁠Non-Returnable / Non-Replaceable Items

Except as expressly provided in this Policy, the following are not eligible for return, replacement or refund:

(a) opened, used, installed/applied, mixed, or contaminated Products;

(b) Products improperly stored (e.g., high temperature, humidity, direct sunlight, freezing) or beyond recommended shelf life/storage conditions;

(c) clearance/discount/limited promotion items where marked “non-returnable”;

(d) any shipping-related issues attributable to the Carrier (see Section 1);

(e) any case which the Company reasonably determines does not meet replacement criteria.

6.⁠ ⁠Request Procedure

6.1 Customers must submit the following via the Company’s designated channels (e.g., email/WhatsApp/customer service): order number, recipient details, product name/quantity, description of issue, photos/videos, batch/Lot No. (if any).

6.2 The Company will conduct a preliminary assessment and may request additional information and/or require the Product to be returned for inspection.

6.3 Products sent back without the Company’s prior written confirmation may be rejected or not processed, and all related risks/costs shall be borne by the customer.

6.4 Upon verification, replacement will be arranged subject to stock availability. If the same model is out of stock, the Company may offer an equivalent/alternative option or arrange replacement upon restocking (no refunds).

7.⁠ ⁠Final Decision & Governing Version

7.1 The Company has the final and absolute discretion to determine whether a case qualifies as a product defect and the applicable remedy.

7.2 In case of inconsistency between the Chinese and English versions, the Chinese version shall prevail, unless otherwise stated by the Company in writing.